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Policies

Payment

 

PayPal is preferred. You can pay with your credit card, bank account balance or paypal balance through paypal.

All items to be shipped to a Canadian address are subject to GST or HST as if you made the purchase locally.

Buyers are responsible for all customs, duty and tax charges for their home country.

 

Shipping

 

Your order will be shipped within 1-3 business days through Canadapost air mail, light packet air or small packet air depending on the size and value of your order. If a shipping day falls on a holiday We’ll ship the next business day. Please make sure your shipping address is correct.

The estimated delivery time, according to Canadapost is 1-2 weeks within Canada and US, 2-3 weeks to other international destinations, and may take longer time in busy holiday seasons or due to custom delay.

We sure try our best to ship out your order as soon as possible but please understand we have no control over the postal service. Sometimes it does take longer than usual time for your order to arrive. Please contact us if you have any concern or questions regarding your order status.

 

Refunds and Exchanges

 

Your satisfaction is guaranteed! If you are not satisfied with your purchase, just Email us within 2 days after reception and mail back the items in original good condition, We will refund your money back as soon as the items are received. Shipping fee is not refundable. Also please be advised that we don’t accept returns of customer order items.

If you have any questions regarding your order, Please contact us first so that we would be able to do our best to solve any problems.

Lost package is rare. If you haven’t received your order after six weeks since we mail it out to you, We’ll send you replacement (if the same item is available) for free or offer you full refund, whichever you prefer.

If you have any questions please contact us at [email protected]